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General FAQ

DO YOU SHIP TO MY STATE?
We ship to all of the United States except Puerto Rico and Hawaii.

Free Shipping On All Orders To The Following States:
Eastern half of New York, Eastern Half of Pennsylvania, New Jersey, Delaware, Maryland, Connecticut, Rhode Island, Massachusetts, New Hampshire, Vermont, and Maine. Due to the nature of our product, it must be kept cold while in transit.

HOW TO PREPARE MY AUSSIE PIE?
Please follow these baking directions to ensure an authentic Australian pie experience.
**Please note: Due to variations in all ovens, baking times and temperatures may need adjustment.
1. Preheat your oven to 400°F.
2. Remove the wrapper and place your pie(s) on a flat baking sheet.
3. Place your pan on the bottom rack of your oven and bake for:
    FROZEN: 35 minutes
   THAWED: 25 minutes
    Or until the pastry is a golden brown on the top and the bottom of your pie.
    Please note: If your pie bottom and sides are not brown, please bake pie(s) for an additional 5-10 minutes.
4. Remove the baking pan from the oven and let rest for 5 minutes before removing the baking cup and serving your pies. Please make sure your pie(s) have an internal temperature of 165°F or higher for safe consumption.
DO YOU SHIP TO A PO BOX?
Unfortunately, we don't. Our partner carriers will only accept shipments to a valid street address.
HOW DOES MY AUSSIE PIE ORDER STAY COLD IN TRANSIT?

We use recyclable insulated containers and dry ice / ice pack to make sure your product stays at a safe temperature throughout shipping. But if the dry ice is gone by the time you receive your package, that’s normal. Dry ice evaporates! As long as the Aussie Pies are cold to the touch, then you’re good to go. You can bake them right away or refreeze them for future use.
WHAT ARE THE AVAILABLE SHIPPING OPTIONS?
We offer two shipping methods: Ground or Express, which is determined by your zip code.

HOW DO I REPORT AN ISSUE WITH MY ORDER?
Send us a note at customerservice@gdaygourmet.com and we’ll get back to you within 24 hours. If your order is missing items, please let us know and we’ll make it right for you.
CAN I STORE THE AUSSIE PIE IN THE FRIDGE?
If you don’t bake them right away, make sure to store them in your freezer to maintain the best quality. To preserve the best quality of your pie, remember to place it in the freezer if you can't finish it in one go.

Curbside Pickup FAQ

Is Curbside Pickup available at all your locations?
Curbside Pickup is exclusively available at our 949 Lower Ferry Road, Ewing New Jersey location.
What are the designated pickup hours for Curbside service?
Curbside Pickup hours are from 2:00 pm to 6:30 pm EST. Tuesday through Thursday.
How can I schedule a Curbside Pickup?
To schedule a pickup, please email customerservice@gdaygourmet.com with your name, order number, and preferred pickup time/day, and await our confirmation.
What should I do upon arriving for my Curbside Pickup?
Once you arrive, please park in the front parking lot. Our team will approach your car to verify your order information and deliver your items directly to your vehicle.
Is there a way to waive shipping costs for Curbside Pickup orders?
Yes, use the code “curbside” during checkout to waive the shipping costs for your Curbside Pickup order.